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Roman Thapa - PHP Laravel Developer

Hello, I'm

Roman Thapa

PHP Laravel Developer

About Me

Get to know more about me and my background

PHP Laravel Developer

I have experience in technical customer support, KYC verification, quality analysis, administration, and Laravel PHP development. My background includes assisting users with troubleshooting, verifying client identities, ensuring service quality, and developing web applications using Laravel, PHP, MySQL, and AJAX.

Education

Bachelor of Computer Application

Amity University, Noida, India

2022 - 2025

Certified Hardware & Networking Administration (CHNA)

IANT Education Pvt. LTD, India

2015 - 2016

Skills

Programming Languages

PHP
JavaScript
SQL
HTML5
CSS3

Frameworks & Libraries

Laravel
Bootstrap
Vue.js
jQuery
AJAX

Databases & Tools

MySQL
Git
GitHub
RESTful APIs
Command Line

Professional Skills

KYC Verification
Customer Support
Quality Analysis
Team Collaboration
Problem Solving

Achievements

Highlights of my accomplishments

Top Performer Award

Recognized as the top performer in Web Development at Websoft Technology Pvt. Ltd.

Certified Laravel Developer

Successfully completed advanced Laravel certification with distinction.

Employee of the Month

Awarded Employee of the Month for exceptional performance and dedication.

Certifications

My professional certifications and achievements

Google UI/UX Design Certificate

Google UI/UX Design

Issued by Google

Date: Jan 2025

Google IT Support Professional Certificate

Google IT Support

Issued by Google

Date: Jan 2025

Advanced Excel Certification

Advanced Excel Certification

Issued by Amity University

Date: February 2022

My Projects

Check out some of my recent work

E-commerce Platform

E-commerce Platform

A full-featured e-commerce platform with product management, cart functionality, secure payment integration, and responsive design for an optimal user experience.

Laravel MySQL Bootstrap JavaScript
Admin Dashboard

Admin Dashboard

An advanced e-commerce admin dashboard featuring product management, order tracking, user analytics, and sales reporting tools.

Laravel CSS3 Bootstrap MySQL
Fashion Online Store

Fashion Online Store

An online fashion store featuring a user-friendly interface, secure payment gateway, and real-time inventory management.

PHP Laravel AJAX jQuery
Blog Platform

Blog Platform

A feature-rich blog platform with content management, user comments, and SEO optimization.

Laravel MySQL TailwindCSS Alpine.js
Hotel Booking System

Hotel Booking System

A hotel booking system with room availability, booking management, and payment integration.

PHP MySQL Bootstrap
RESTful API

Road-Rescue

Road-Rescue is a service designed for roadside assistance, featuring onsite service centers and on-call support for immediate help.

Laravel API JWT Swagger

Experience

My professional journey and work experience

Websoft Technology Pvt. Ltd

Laravel Developer (Intern)

Oct 2024 - May 2025
Key Responsibilities:
  • Developed and maintained web applications using Laravel framework.
  • Collaborated with cross-functional teams to design and implement new features.
  • Optimized application performance and ensured scalability.
  • Integrated third-party APIs and services to enhance functionality.
  • Conducted code reviews and provided mentorship to junior developers.
  • Resolved technical issues and implemented bug fixes promptly.
  • Ensured adherence to best practices in coding and application security.

SUOL INNOVATIONS LTD

Online Checkout Specialist

Jul 2022 - Present
Key Responsibilities:
  • Lead KYC verification for Nepalese documents, ensuring regulatory compliance.
  • Verify customer information meticulously, upholding verification integrity.
  • Collaborate with cross-functional teams to enhance KYC procedures.
  • Stay updated on evolving KYC regulations, adapting strategies for accuracy.
  • Assist clients in the KYC process, ensuring a seamless experience.
  • Identified and reported bugs encountered during application usage to the concerned team for resolution.
  • Collaborated with the development team to ensure timely fixes and improvements.

Customer Umbrella LTD

Technical Customer Service Representative

January 2022 – November 2024

Quality Assurance Specialist

September 2022 – May 2023
Key Responsibilities:
  • Engage customers through chat, ensuring prompt assistance.
  • Build strong client relationships for business growth.
  • Handle data tasks like entry, management, and retrieval.
  • Address client inquiries and exhibit problem-solving skills.
  • Guide clients in filing complaints, seeking refunds, and arranging replacements.
  • Maintain professionalism and courtesy with clients.
  • Conduct quality checks on customer service interactions.
  • Provide feedback to improve service quality.
  • Collaborate with teams to enhance customer experience.

Transguard Group LLC, Dubai, UAE

Administrator

September 2020 – November 2021
Key Responsibilities:
  • Liaised with Local Authorities as needed.
  • Compiled situation-based reports (INSUM or INREP).
  • Managed monthly client reports and statistics.
  • Scheduled and managed staff for SIRA Training and Visa Renewal.
  • Prepared internal disciplinary reports.
  • Addressed customer complaints via various channels.
  • Managed payroll data and resolved discrepancies.
  • Coordinated with the finance department for payroll processing.
  • Maintained and updated employee records.

Emrill Services LLC, Dubai, UAE

Security Control Room Operator

July 2017 - July 2020
Key Responsibilities:
  • Responded to alarms and emergencies swiftly.
  • Managed lost and found items, coordinating with Local Authority.
  • Supported health and safety coordinators to ensure staff awareness of job risks.
  • Handled customer inquiries via phone and email effectively.
  • Directed calls to appropriate resources.
  • Maintained accurate records of all communications.
  • Monitored CCTV systems and reported incidents to management.
  • Assisted in training new staff on control room procedures.
  • Ensured compliance with company policies and procedures.

My Services

What I can do for you

Web Development

Building responsive and dynamic websites tailored to your needs using modern technologies.

Database Management

Designing, managing, and optimizing databases to ensure data integrity and performance.

Domain Registration

Helping you secure the perfect domain name for your business or personal website.

SEO Optimization

Improving your website's visibility and ranking on search engines to drive organic traffic.

Data Entry

Providing accurate and efficient data entry services to manage your information effectively.

Back Office Support

Offering reliable back-office support to streamline your administrative tasks.

Recommendations

What others say about me

Get in Touch

Feel free to contact me for any inquiries or opportunities