Websoft Technology Pvt. Ltd

Laravel Developer (Intern)

Key Responsibilities:

• Developed and maintained web applications using Laravel framework.
• Collaborated with cross-functional teams to design and implement new features.
• Optimized application performance and ensured scalability.
• Integrated third-party APIs and services to enhance functionality.
• Conducted code reviews and provided mentorship to junior developers.
• Resolved technical issues and implemented bug fixes promptly.
• Ensured adherence to best practices in coding and application security.

SUOL INNOVATIONS LTD

Online Checkout Specialist

Key Responsibilities:

• Lead KYC verification for Nepalese documents, ensuring regulatory compliance.
• Verify customer information meticulously, upholding verification integrity.
• Collaborate with cross-functional teams to enhance KYC procedures.
• Stay updated on evolving KYC regulations, adapting strategies for accuracy.
• Assist clients in the KYC process, ensuring a seamless experience.
• Identified and reported bugs encountered during application usage to the concerned team for resolution.
• Collaborated with the development team to ensure timely fixes and improvements.

Customer Umbrella LTD

Technical Customer Service Representative

Quality Assurance Specialist

Key Responsibilities:

• Engage customers through chat, ensuring prompt assistance.
• Build strong client relationships for business growth.
• Handle data tasks like entry, management, and retrieval.
• Address client inquiries and exhibit problem-solving skills.
• Guide clients in filing complaints, seeking refunds, and arranging replacements.
• Maintain professionalism and courtesy with clients.
• Conduct quality checks on customer service interactions.
• Provide feedback to improve service quality.
• Collaborate with teams to enhance customer experience.

Transguard Group LLC, Dubai, UAE

Administrator

Key Responsibilities:

• Liaised with Local Authorities as needed.
• Compiled situation-based reports (INSUM or INREP).
• Managed monthly client reports and statistics.
• Scheduled and managed staff for SIRA Training and Visa Renewal.
• Prepared internal disciplinary reports.
• Addressed customer complaints via various channels.
• Managed payroll data and resolved discrepancies.
• Coordinated with the finance department for payroll processing.
• Maintained and updated employee records.

Emrill Services LLC, Dubai, UAE

Security Control Room Operator

Key Responsibilities:

• Responded to alarms and emergencies swiftly.
• Managed lost and found items, coordinating with Local Authority.
• Supported health and safety coordinators to ensure staff awareness of job risks.
• Handled customer inquiries via phone and email effectively.
• Directed calls to appropriate resources.
• Maintained accurate records of all communications.
• Monitored CCTV systems and reported incidents to management.
• Assisted in training new staff on control room procedures.
• Ensured compliance with company policies and procedures.