About Me
I have a diverse background in customer support, KYC verification, quality analysis, and administration. I have experience working in a customer chat support role for one year, where I helped customers resolve issues and answer questions related to a product or service. Currently, I am working as a KYC verification specialist for a ride-hailing application, where I am responsible for verifying the identity of clients. I am also currently working as a quality analyst, where I am responsible for ensuring that a agent meets certain standards of quality by checking it, analyzing customer feedback, and implementing improvements. In my previous role as an administrator in Dubai, I worked for four years, managing various administrative tasks and supporting the smooth operation of the organization. My experience in these areas has allowed me to develop strong communication, problem-solving, and attention to detail skills.
Name:
Roman ThapaBirthday:
20 March 1995Degree:
Pursuing Bachelor's DegreeExperience:
5 YearsPhone:
+977 98 440 51544Email:
[email protected]Address:
Pokhara, NepalFreelance:
AvailableSkills
Communication
95%
Problem-solving
85%
Empathy
90%
Attention to detail
90%
Time management
95%
Teamwork
95%
Analytical skills
95%
Patience
90%
Technical knowledge
85%
Knowledge of regulations
90%
Expericence
Quality Analyst
Customer Umbrella LTD | Sep 2022 - Present
Freelance
Online Checkout Specialist
SUOL INNOVATIONS LTD | Jul 2022 - Present
Freelance
Bilingual Customer Service Representative
Customer Umbrella LTD | Jan 2022 - Aug 2022
Freelance
Student Intern
Microsoft · Internship | May 2022 - Jul 2022
Remote - Virtual
Security Administrator
Transguard Group · Full-time | Sep 2020 - Nov 2021
Dubai, United Arab Emirates
Bilingual Customer Support Agent / Security Control Helpdesk
Emrill Services LLC · Full-time | Jul 2017 - Aug 2020
Dubai, United Arab Emirates
Certified Instructor
IANT (Institute of Advance Network Technology) · Full-time | Aug 2016 - Apr 2017
Ahmedabad, Gujarat, India
Education
Bachelor of Computer Applications
Amity University | Jan 2022 - Present
Computer Programming, Specific Applications
Caravan English High. Secondary School
Higher Secondary School Certificate | 2012 - 2013
Business/Commerce, General
Services
Web Design
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Apps Development
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SEO
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Content Creating
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Testimonial
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Client Name
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Client Name
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